Peel House Medical Practice

01254 282282

Appointments

Appointments Update

From Monday 29th June we are making some changes to how we manage our appointments.  As the Coronavirus pandemic has developed, we’ve had to adapt and change how we work.  We will continue to operate a triage (assessment) first model; patients must ring to obtain an appointment which will be triaged (assessed) by one of our clinical staff.

Please try to contact us as early as possible in the day to allow us time to accommodate your request.

Clinicians, where possible, will treat over the phone or manage the problem remotely- e.g. by asking you to send photos or connect by video link. For those patients that are invited in, the clinician will make you a suitable appointment which is likely to be during the afternoon.    These measures have been put in place to help maintain social distancing and protect patients and staff as much as possible.

If you request an appointment please try to ensure you are available to receive a telephone call from one of the clinicians that day.  Unfortunately we are unable to provide a precise time for this, but the receptionist will be able to advise if this will happen in the morning or afternoon.  Please note that this may come from a blocked or withheld number.

Following recent government advice all patients visiting NHS buildings should wear a face covering. On arrival at the surgery you will be asked to wear one by staff so please bring your own if possible. Guidance including instructions on how to make one can be found here.

www.gov.uk

We have tried to balance the demand and supply of appointments, but in the current situation we have to work differently and this has presented its own set of challenges.  Please bear with us over the coming days and weeks as we continue to evolve our appointment system.