Openness and honesty when things go wrong.
At Peel House we believe in being fair and transparent. We aim to get things right for you first time, every time. In the unfortunate event that this doesn’t happen we will put it right as soon as possible and talk to you about it.
If you have any concerns about your care please speak to a member of staff who will be happy to help you.
This is our duty of candour to you.